Here’s what you can expect when you call us:

• A quick response. We strive to answer your call as quickly as possible so we can address your needs. We understand that you may not be in a situation where delays are ideal.
• Assessment of the situation and need. We aim to identify the issue or need, whether you’re calling about a technical issue, a supply request, a visit request, or just confirming that you’re doing everything right.
• Ensuring patient comfort. The patient’s comfort is crucial, so we may ask several questions or make a few follow-up calls to ensure their comfort. We work to maintain or achieve the patient’s comfort level.
• Assistance with technical support. There’s no “stupid question.” If you don’t understand our instructions or the purpose of care, feel free to ask us for clarification. The goal is to make sure you feel comfortable when you hang up the phone and that any technical problems have been resolved.